"Our customers are our single greatest asset. Nothing is more important than
providing exceptional customer service, and no customer is more important than you."
Customer Support is available to ensure that
our customers get the benefit of shopping online without delays, hassles or problems. Our
prices reflect our commitment to premium service at a low price. When shopping around be
sure to compare satisfaction guarantees and after-sale support. International shipping is
available. We are happy to meet or beat most every other retailers prices. If we are
having a special price on any item you automatically get the lower price. We believe we
offer the best service anywhere on the web. We have been selling online longer
We maintain our site ourselves. Our servers are totally secure. That is why
we can say... "We will not sell or release any information about you to any
Unlike other mail order companies, we do not sell returns as new
merchandise. To us returns are a part of doing business. We do however sell returned
merchandise at a significant discount. Bookmark our Blowout Page.
We list sale and blowout items there every month. All blowout merchandise still carries
any manufactures warranty.
International Orders are available
by simply placing your order as normal. On the "Review Order" page select
your country name and leave the state on Alabama. We will contact you via e-mail regarding extra shipping and handling expense.
Payment can be made by either using a Credit Card or U.S. Money Order express mailed to
the address below. Some international orders in excess of $500.00 must be paid by
International Money Order drawn in US funds ($). You will be notified via
email if this is the case with your order. Use the contact information below if you need to make other
arrangements. Some selected country rates can be found here: International
Please Note; All our machines are 110v. If
you need 220v grinder, please contact us prior to placing your order.
We do not have any soldering irons in 220V.
We can appreciate that you would like to save some money, but please do not
ask us to mark your package as a “gift” or declare a value that is less
than your actual purchase. This is not only dishonest, it is against the
law. Should an item be refused at customs, any refund issued back to the
customer will exclude the actual shipping & insurance costs. Certain items
may be subject to a restocking fee. Please check with your country’s taxing
authority for any questions you may have about import taxes you may have to
If you have selected a freight forwarder to receive your package in the
US on your behalf, The Stained Glass Web-Mart will not responsible for loss or
damage to your parcel once it has arrived at your freight forwarder.
This Currency Converter will help
you figure out your current exchange rate.
Please Note: International
orders are subject to additional handling charges, higher shipping rates, and
applicable customs, duties and taxes, all of which are the responsibility of
the customer. We
have no way of knowing or charging import fees, VAT or customs charges for your
country. There may be charges required when you pick up your international
order. You should contact your customs office or delivery providers BEFORE you make a
Any Free Shipping Offers are not available for International orders. Please be aware that many products' warranties do not provide
coverage outside the US, and some products may not be exported under any
circumstances due to manufacturers' restrictions or US law. The Stained Glass
Web-Mart makes no representations regarding warranty coverage, compatibility,
or serviceability for products that are used outside the US. International
orders will NOT be accepted by Facsimile (FAX) or Purchase Order.
can sometimes take up to 4 weeks for orders going to destinations outside of the United States and can sometimes be longer depending on your countries
import process. Most international orders ship out via Global Express US Mail
and are usually delivered in 7 to 10 days depending on the import process of
the destination country.
The Stained Glass Web-Mart Store uses a program called StoreFront
for our online store. This program utilizes temporary or "non-persistent"
cookies to maintain information about your session from one page to the next as you move
through the order process. These "cookies" are not retained on either your
system or ours, and they do not contain any information about you. If your browser is not
configured to accept cookies, we will be unable to process your order over the web via
your browser, in which case you may complete your purchase by printing the order and
telephoning us with your order at the numbers below. Or, you can E-mail your order to us
at: email@example.com. Here is more information
on cookies, your Session ID and how to setup your browser to accept these
"non-persistent" cookies. Session Id Information
usually processed within 24 to 48 hours after we receive them. Some orders, if
received before 2:30 PM Pacific Time, get shipped out that day. If you send a check,
allow an extra 7 - 10 days before we ship your order for your check to clear our bank (sorry).
Most orders go out UPS
Ground. UPS delivery coast to coast is usually 7 working days. Closer
destinations are quicker as we are on the West Coast of California. We can not guarantee
these delivery times as some items may be out of stock. We are also at the mercy of UPS to
get you your order in a timely fashion. If your order ships out via UPS make
sure you check your email for the UPS tracking information email. Some orders
under 1 pound may ship out via US Priority Mail. Let us know if you cannot
accept US Postal deliveries..
Please allow extra shipping time and charges to
areas outside the U.S. You may call or E-mail
us for more shipping information.
If you provide us with an incorrect delivery address, an $11.00 charge will be added for a UPS Delivery Address Change Request.
Please double check your delivery address during check out.
Shipping Charges: UPS Continental US addresses.
Call for shipping charges for
orders over $2500.00
$.00 to $50.00 .(minimum)........
$100.01 to $140.00
$200.01 to $474.99.....................
Alaska, Hawaii & Puerto Rico ship out via US Priority Mail
Additional shipping charges are usually required for these destinations.
Check your email after you order as we will email you with a new total prior to
processing your order and wait for your approval.
We also accept PayPal
Click on the logo above or
call us for details.
Orders: We try to keep
everything we sell in stock and ready to ship. If you need your order by a
certain date, you should to call us and make sure the items you need are in
stock and ready to ship. You can use the form below to track your shipment .
If you place your order online you will receive an email with UPS tracking
information once your order ships. Email
us if you would like to receive your tracking number. Estimated delivery times
once we ship are indicated below.
|You can enter your UPS tracking number you received via email.
Safe Shopping Guarantee: Check out
why shopping with us is 100% worry free. Safe Shopping
our return policy against our competitors..... You will find out our
return policy is the best in the business.
MUST be made with in 10 days of receiving your order to receive a
refund. All items
returned to us must be in "factory fresh condition"
showing no signs of use or wear. The items MUST be able to be sold as
"NEW". To receive
a complete refund, returns must include ALL packaging, boxing, accessories and
all printed matter
(manuals, warranty cards, etc.) included with your order. Do not write on
an item packaging.
We do NOT accept returns on any USED
We will NOT accept any return without a return
- PLEASE NOTE:
Odyssey Lamp forms, Lamp Bases and some
lamp hardware have a 20% restocking fee. Please call for details before ordering.
All refunds, credits and exchanges are for the
value of the equipment only and do not include shipping charges. Outbound
shipping is occasionally free or reduced, if that item(s) is returned, normal
shipping charges will be deducted from any refund you are eligible to receive.
If the carrier returns an item because it was refused or
undeliverable, a 20% restocking fee and return shipping costs will apply. If the item was
shipped for free or reduced shipping, normal shipping charges will be
deducted from any refund you are eligible to receive.
Please call us if you need to return an order or you need more information on our
return policy. There are no returns on special order items, glass cutters or glass cutting
tools excluding unused Saws and Grinders. We do not accept returns on
any used item.
PLEASE NOTE: We will not accept a return without a
return authorization number.
If you receive an order that has been damaged in shipping,
contact the shipping company immediately and follow their instructions. Then call us and
we will work at getting you out a new item as soon as possible.
to contact The Stained Glass Web-Mart
Information & International Orders: 707-733-5214
Toll Free ( Orders Only ) 888-452-7796
The Stained Glass Web-Mart
PO Box 444
Loleta, CA 95551
Complete list of e-mail addresses