Customer Support is available to ensure that our customers get the benefit of shopping online without delays, hassles or problems. Our prices reflect our commitment to premium service at a low price. When shopping around be sure to compare satisfaction guarantees and after-sale support. International shipping is available. We are happy to meet or beat most every other retailers prices. If we are having a special price on any item you automatically get the lower price. We believe we offer the best service anywhere on the web. We have been selling online longer than anybody.   We maintain our site ourselves. Our servers are totally secure. That is why we can say...  "We will not sell or release any information about you to any other company".  Unlike other mail order companies, we do not sell returns as new merchandise. To us returns are a part of doing business. We do however sell returned merchandise at a significant discount. You can "Get On The List" and be notified monthly by Email of any blowout items we have or make sure you bookmark our Blowout Page. We list sale and blowout items there every month. All blowout merchandise still carries any manufactures warranty.

International Order Information

International Orders are available by simply placing your order as normal. On the "Review Order" page select  your country name and leave the state on Alabama. We will contact you via e-mail regarding extra shipping and handling expense. Payment can be made by either using a Credit Card or U.S. Money Order express mailed to the address below. International orders in excess of $500.00 must be paid by International Money Order drawn in US funds ($). Use the contact information below if you need to make other arrangements. Some selected country rates can be found here: International Rates. Please Note; All our machines are 110v. If you need 220v please contact us prior to placing your order.

CUSTOMS/DUTIES/VAT/ETC.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  This is not only dishonest, it is against the law. Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about import taxes you may have to pay.

FREIGHT FORWARDING
If you have selected a freight forwarder to receive your package in the US on your behalf, The Stained Glass Web-Mart will not responsible for loss or damage to your parcel once it has arrived at your freight forwarder.

This Currency Converter will help you figure out your current exchange rate.

Please Note: International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. We have no way of knowing or charging import fees, VAT or customs charges for your country. There may be charges required when you pick up your international order. You should contact your customs office or delivery providers BEFORE you make a purchase.  Please be aware that many products' warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers' restrictions or US law. The Stained Glass Web-Mart makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US. International orders will NOT be accepted by Facsimile (FAX) or Purchase Order.
International delivery time can sometimes take up to 4 weeks for orders going to destinations outside of the United States and can sometimes be longer depending on your countries import process. Most international orders ship out via Global Express US Mail and are usually delivered in 7 to 10 days depending on the import process of the destination country.

Please Note: The Stained Glass Web-Mart Store uses a program called StoreFront for our online store. This program utilizes temporary or "non-persistent" cookies to maintain information about your session from one page to the next as you move through the order process. These "cookies" are not retained on either your system or ours, and they do not contain any information about you. If your browser is not configured to accept cookies, we will be unable to process your order over the web via your browser, in which case you may complete your purchase by printing the order and telephoning us with your order at the numbers below. Or, you can E-mail your order to us at: sales@glassmart.com. Here is more information on cookies, your Session ID and how to setup your browser to accept these "non-persistent" cookies. Session Id Information

Shipping Information: Orders are usually processed within 24 to 48 hours after we receive them. Most orders, if received before 2:30 PM Pacific Time, get shipped out that day. If you send a check, allow an extra 7 - 10 days before we ship your order for your check to clear our bank (sorry). Most orders go out UPS Ground. UPS delivery coast to coast is usually 7 to 10 days. Closer destinations are quicker as we are on the West Coast of California. We can not guarantee these delivery times as some items may be out of stock. We are also at the mercy of UPS to get you your order in a timely fashion. If your order ships out via UPS make sure you check your email for the UPS tracking information email. Some orders under 1 pound may ship out via US Priority Mail. Let us know if you cannot accept US Postal deliveries. Please allow extra shipping time and charges to areas outside the U.S. You may call or E-mail us for more shipping information.

Standard Shipping Charges: UPS Continental US addresses. $.00 to $50.00 .(minimum)........ $8.50 $50.01 to $100.00....................... $10.00 $100.01 to $140.00 .................... $15.00 $140.01 to $200.00..................... $17.50 $200.01 to $474.99..................... $20.00 $475.00 and above..................... $40.00 Alaska & Hawaii ship out via US Priority Mail Additional shipping charges are usually required for these destinations. Check your email as we will email you with a new total prior to processing your order and wait for your approval.

We also accept PayPal Click on the logo above or  call us for details.

Orders: We try to keep everything we sell in stock and ready to ship. If you need your order by a certain date, you should to call us and make sure the items you need are in stock and ready to ship. You can use the form below to track your shipment . If you place your order online you will receive an email with UPS tracking information once your order ships. Email us if you would like to receive your tracking number.

Safe Shopping Guarantee: Check out why shopping with us is 100% worry free. Safe Shopping Guarantee.

Compare our return policy against our competitors..... You will find out our return policy is the best in the business. Returns: Returns MUST be made with in 10 days of receiving your order to receive a refund. All items returned to us  must be in "factory fresh condition" showing no signs of use or wear. The items MUST be able to be sold as "NEW". To receive a complete refund, returns must include ALL packaging, boxing, accessories and all printed matter (manuals, warranty cards, etc.) included with your order. Do not write on an item packaging. Odyssey Buyers - PLEASE NOTE: ALL Odyssey Lamp forms, Lamp Bases and some lamp hardware have a 20% restocking fee. Please call for details before ordering. All refunds, credits and exchanges are for the value of the equipment only and do not include shipping charges. Outbound shipping is occasionally free or reduced, if that item(s) is returned, normal shipping charges will be deducted from any refund you are eligible to receive. Refused Delivery: If the carrier returns an item because it was refused or undeliverable, a 20% restocking fee and return shipping costs will apply. If the item was shipped for free or reduced shipping, normal shipping charges will be deducted from any refund you are eligible to receive. Please call us if you need to return an order or you need more information on our return policy. There are no returns on special order items, glass cutters or glass cutting tools excluding unused Saws and Grinders. We do not accept returns on any used item.  PLEASE NOTE: We will not accept a return without a prior return authorization number.    If you receive an order that has been damaged in shipping, contact the shipping company immediately and follow their instructions. Then call us and we will work at getting you out a new item as soon as possible.

Purchase Orders:
Purchase orders accepted upon completion, and approval of this credit application. $350.00 minimum for purchase orders.
This application may be faxed to us at 501-621-4791.

How to contact The Stained Glass Web-Mart