The Stained Glass Web-Mart Customer Support - GLASSMART.COM

International Orders are available by simply placing your order as normal. On the "Review Order" page select your country name and leave the state on Alabama. We will contact you via e-mail regarding extra shipping and handling expense. Payment can be made by either using a Credit Card or U.S. Money Order express mailed to the address below. Some international orders in excess of $500.00 must be paid by International Money Order drawn in US funds ($). You will be notified via email if this is the case with your order. Use the contact information below if you need to make other arrangements. Some selected country rates can be found here: International Rates.
Please Note; All our machines are 110v. If you need 220v grinder, please contact us prior to placing your order.
We do not have any soldering irons in 220V.

CUSTOMS/DUTIES/VAT/ETC.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase. This is not only dishonest, it is against the law. Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about import taxes you may have to pay.

FREIGHT FORWARDING
If you have selected a freight forwarder to receive your package in the US on your behalf, The Stained Glass Web-Mart will not responsible for loss or damage to your parcel once it has arrived at your freight forwarder.

This Currency Converter will help you figure out your current exchange rate.

Please Note: International orders are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. We have no way of knowing or charging import fees, VAT or customs charges for your country. There may be charges required when you pick up your international order. You should contact your customs office or delivery providers BEFORE you make a purchase. Please be aware that many products' warranties do not provide coverage outside the US, and some products may not be exported under any circumstances due to manufacturers' restrictions or US law. The Stained Glass Web-Mart makes no representations regarding warranty coverage, compatibility, or serviceability for products that are used outside the US. International orders will NOT be accepted by Facsimile (FAX) or Purchase Order.
International delivery time can sometimes take up to 4 weeks for orders going to destinations outside of the United States and can sometimes be longer depending on your countries import process. Most international orders ship out via Global Express US Mail and are usually delivered in 7 to 10 days depending on the import process of the destination country.

Compare our return policy against our competitors..... You will find out our return policy is the best in the business.
Returns: Returns MUST be made with in 10 days of receiving your order to receive a refund. All items returned to us must be in "factory fresh condition" showing no signs of use or wear. The items MUST be able to be sold as "NEW". To receive a complete refund, returns must include ALL packaging, boxing, accessories and all printed matter (manuals, warranty cards, etc.) included with your order. Do not write on an item packaging.

We do NOT accept returns on any USED items.
We will NOT accept any return without a return authorization number.

Odyssey Buyers - PLEASE NOTE:
ALL Odyssey Lamp forms, Lamp Bases and some lamp hardware have a 20% restocking fee. Please call for details before ordering.

All refunds, credits and exchanges are for the value of the equipment only and do not include shipping charges. Outbound shipping is occasionally free or reduced, if that item(s) is returned, normal shipping charges will be deducted from any refund you are eligible to receive.

Refused Delivery: If the carrier returns an item because it was refused or undeliverable, a 20% restocking fee and return shipping costs will apply. If the item was shipped for free or reduced shipping, normal shipping charges will be deducted from any refund you are eligible to receive.

Please call us if you need to return an order or you need more information on our return policy. There are no returns on special order items, glass cutters or glass cutting tools excluding unused Saws and Grinders. We do not accept returns on any used item.

PLEASE NOTE: We will not accept a return without a prior return authorization number.

If you receive an order that has been damaged in shipping, contact the shipping company immediately and follow their instructions. Then call us and we will work at getting you out a new item as soon as possible.