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Here is what some of our customers write to us.
A quick note to let you know that I was amazed
to receive the Glastar, which arrived yesterday, Nov 19th
safely, beautifully wrapped and in full working order.
A big Thank You! I cannot believe that doing business with the other side
of the globe in what is my spare time can be so effortless and prompt to
Glassmart's customer service is very impressive, I will not hesitate to
recommend you and use you again in the future.
Thanks once again.
(We shipped him a 240V Glastar Grinder
I received this order quite a while ago.
My apologies for not writing
Absolutely amazing service. Thank you so much. From the time of the order
until I received it was a week. Thank you again. Max U
I just wanted to thank
you guys for the professional service you gave me with my order by
sending everything I ordered and packing so securely. It's kind of scary
purchasing things on the internet, and I'm very happy I chose your store
and will do so in the future with confidence when I need more stained
Keep up the good work! Sincerely Fred from Calgary.
Thank you for your quick response and
explanation. The item I purchased is
so small I was curious but your explanation justifies the cost, thank
It's worth it to pay a little extra and have arrive in a reasonable
recently purchased some items from another company that does not charge
all for shipping, the packing was very poor and it took 12 days to
it. I will stick with your company and thank you
Thank you for your prompt attention and assistance!! It's people
that make it a pleasure to order on line. Keep up the good work!
The replacement reservoir arrived Saturday. Thanks for the quick
and courteous response. You demonstrated an excellent example of
sensitivity and service to a customer's needs. There is no doubt
that my Wife will now look first at The Stained Glass Web-Mart for all
of her stained glass tools and supplies.
I don't know if you remember me,
but I was the order that did not have the Soldering Iron. Thank you for
sending it so fast! You were pleasant on the phone and very helpful. I
will be doing business with you again and will tell all my friends the
positive experience I had with you.
Vancouver, WA 98660
Dear Stained Glass Web-Mart Salespeople:
I want to thank you for your prompt and professional service. I placed
my order on Sunday night and I received my order on Wednesday. I was
most impressed with your speed and efficiency in processing my order.
Your prices were also quite competitive.
I will definitely place future orders with your company.
Your satisfied customer,
I have been looking for a bottle cutter for my ex-mother-in-law for years.
When I found your web site I was truly shocked! I wanted to thank you, first
for carrying such a hard to find item, and second for the expedient
delivery. (I ordered it on a Thursday and received it the following Monday.)
When my boy's grandmother opened her gift from them, I thought she was going
to bring the ceiling down!! It made her whole Christmas! (I guess this will
insure the apple pies keep coming!)
I got it today, didn't need the tracking anyhow, thanks again, your prices
beat all of those that I have shopped here locally and also in catalogs,
I will be back to your site!
Received the saw earlier this week. Been playing with it and I must say I
am pleased! Cut a couple of different materials and it goes through things
like nothing! Been cutting mostly fossil ivory and some semi-precious
My friend was right, you guys are great and I will also recommend you to
others. Plus if I need any other equipment that you sell, I will be sure to
contact you first.
I just wanted to take a minute to thank you for your prompt service. The
Taurus II Ring Saw that I ordered arrived in Alaska in 5 days and I was able
to use it on a commissioned piece that would have been much more difficult
without it. I have been searching for books or other information on ring
saw techniques and have had little success. If you come across any, I would
appreciate it if you could let me know.
Sincerely, Margo Morgan
Thank you Steve,
That's just what I wanted to know...
I book marked your site and as soon as I get ready to order the glass
cutter, I'll make sure I come back and get it from you guys.
We have been looking at a lot of catalogs for prices and things and I
just decided to search the net today and found your site.
Thanks for the quick reply. Good customer service means everything.
This was after selling them our Bottle
looked for years to find this product.
Thanks for coming through for me and now my Dad.